Case Study

Canadian Mental Health Association

Canadian Mental Health Association

Computrek Provides Reliable IT Solutions To Improve Communications For Canadian Mental Health Association

Canadian Mental Health Association, a nonprofit organization in Sudbury, ON, provides various services to support individuals with a serious mental illness. When Canadian Mental Health Association’s in-house IT person was leaving the organization, they required a knowledgeable IT provider to take over as their needs continued to grow.

Proactive Server Monitoring to Detect and Resolve Issues Immediately

Computrek provides server monitoring to detect and resolve issues immediately, in order to prevent costly downtime. “They know when our servers have gone down. I’ll call in the morning as soon as they open and they’ll say ‘yeah we noticed, it’s been down for half an hour and we’ve been working on it.’” explained Patty MacDonald, Director of Operations at Canadian Mental Health Association.

In addition, Computrek provides managed antivirus software to ensure the organization’s systems are secure at all times. Computrek also provides managed backup and disaster recovery to prevent data loss in the event of a business disruption.

A Wide Range of Skill-Sets to Ensure an Efficient IT Infrastructure

With an outsourced team of dedicated IT professionals, Canadian Mental Health Association can utilize a wide range of skill-sets to ensure an efficient IT infrastructure within the workplace. “There’s always someone who understands what our needs are. We also have the help desk during business hours to call and resolve problems.” Patty said.

“I really enjoy working with Computrek. All of the staff members I’ve worked with have been very respectful and responsive to our needs. It doesn’t take multiple emails to get a response. You get a response right away” she continued.

Computrek also provides updates and recommendations regarding hardware/software purchases. In addition, Computrek ensures the organization stays up-to-date on their licenses to maintain compliance.

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